KNOWLEDGE BASE

Frequently Asked Questions

Why should I use TENO instead of a paper parking card or business card?

Business cards and phone numbers placed on windshields expose your personal contact information to anyone who walks by, leading to unsolicited sales, WhatsApp spam, and privacy exposure. TENO allows anyone to notify you of an emergency or parking issue while keeping your number completely private.

Does the person scanning my vehicle need an app or account?

No. The scanner simply points their smartphone camera or taps their NFC phone against the badge. The mobile web page loads in under 150 milliseconds with zero setup or login required.

How do I receive notices sent by scanners?

Alerts are delivered directly to your verified WhatsApp number via the TENO automated notification conduit.

Can I pause notifications during valet parking or vehicle maintenance?

Yes. With one tap in your Owner Dashboard, you can freeze your TENO tag. While frozen, scanners will see a calm notice that the tag is temporarily inactive.

What happens if I sell or transfer my car?

You can transfer the physical tag to the new owner directly within your dashboard. Once the new owner accepts the transfer code, your account access is cleanly revoked.